Troubleshooting

App won't open or crashes

Try these steps in order:

• Update to the latest version from the App Store or Google Play via stockitgame.com/dl/.
• Restart your device and reopen StockIT on a stable network.
• Free a little storage space — large updates can fail on nearly-full devices.

If crashes continue, email support with your device model, OS version, and app version from Settings. Include whether the crash happens at launch, during GEN, or on a specific event screen.

Purchase not received

Tap Restore Purchases in Settings. Confirm you are signed into the same App Store or Google Play account used for the purchase. Wait a few minutes on a good connection, then relaunch the app.

If items are still missing after 24 hours, contact support with your receipt, Player ID, and approximate purchase time. Purchases are in-app only (Apple / Google) — there is no web shop.

Progress not syncing

Check your internet connection and ensure account linking is enabled in Settings. Force-close and reopen the app. Avoid playing on two devices at the exact same time.

Persistent sync issues — email support with your Player ID, the devices involved, and roughly when progress diverged. Related help: /help/account/ and /support/.

Website Accessibility Menu

stockitgame.com includes a first-party Accessibility Menu (bottom-right button; cookie settings stay bottom-left).

Open it with Alt+A (or Ctrl+Alt+A), from the footer Accessibility link, or from /accessibility/#open-menu.

You can change contrast, text size, spacing, pause animations, highlight links, and more. Preferences stay in this browser only and are not used for ads.

Hide the button anytime from Move/Hide inside the menu — reopen with the shortcut or the Accessibility page. The menu does not replace your device screen reader (VoiceOver, TalkBack, NVDA, JAWS).

Full statement and feedback: /accessibility/. Email barriers to support@stockitgame.com.